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Technical Complications

You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.

If you have any questions, please call Customer Service at 1-855-724-5411.

Customer Service

Go Around/Bridge

Stop behind the white line for all flashing lights, signals and gates. Do not cross until all warning signals have stopped and gates are raised. Obey signals whether driving, walking or riding a bike. Trains can approach from either direction at anytime. Crashing through or going around gates is a criminal offense and extremely dangerous.

#SunRailSafety

Cut Through/Gator

Cross only at designated areas, avoid distractions such as earbuds, texting and selfies and keep at least 25 feet from the train tracks. Walking on tracks is illegal and extremely dangerous. Trains can approach quickly from either direction on either track at anytime.

#SunRailSafety

Stop/Bull

Stop behind the white line, never stop on the tracks and cross only when you can clear the tracks completely. Trains are wider than the tracks so keep at least 25 feet between your vehicle and the tracks to avoid a collision.

#SunRailSafety

Ignore/Bomb

If you see something, say something. Packages or bags that are hidden or don’t belong, suspicious persons or unusual activities should all be reported immediately by calling 911 or using the emergency call boxes located at each station.

#SunRailSafety

Selfie/Bear

Always keep 25 feet between you and the tracks. Trains are quieter than they seem, faster than they appear and wider than the train tracks. They can travel from either direction on either track at anytime. Avoid distractions and keep your distance to avoid serious injury.

#SunRailSafety

Play/Shark

Train tracks are not playgrounds. Taking photos, walking along or placing items on the tracks is illegal and extremely dangerous. Always keep 25 feet between you and the tracks.

#SunRailSafety

Go Around - Bridge SunRail Safety Ad

Stop behind the white line for all flashing lights, signals and gates. Do not cross until all warning signals have stopped and gates are raised. Obey signals whether driving, walking or riding a bike. Trains can approach from either direction at anytime. Crashing through or going around gates is a criminal offense and extremely dangerous.

#SunRailSafety

Go Around - Tracks SunRail Safety Ad

Stop behind the white line for all flashing lights, signals and gates. Do not cross until all warning signals have stopped and gates are raised. Obey signals whether driving, walking or riding a bike. Trains can approach from either direction at anytime. Crashing through or going around gates is a criminal offense and extremely dangerous.

#SunRailSafety

Cut Through - Gator SunRail Safety Ad

Cross only at designated areas, avoid distractions such as earbuds, texting and selfies and keep at least 25 feet from the train tracks. Walking on tracks is illegal and extremely dangerous. Trains can approach quickly from either direction on either track at anytime.

#SunRailSafety

Cut Through - Tracks SunRail Safety Ad

Cross only at designated areas, avoid distractions such as earbuds, texting and selfies and keep at least 25 feet from the train tracks. Walking on tracks is illegal and extremely dangerous. Trains can approach quickly from either direction on either track at anytime.

#SunRailSafety

Stop - Bull SunRail Safety Ad

Stop behind the white line, never stop on the tracks and cross only when you can clear the tracks completely. Trains are wider than the tracks so keep at least 25 feet between your vehicle and the tracks to avoid a collision.

#SunRailSafety

Stop - Car SunRail Safety Ad

Stop behind the white line, never stop on the tracks and cross only when you can clear the tracks completely. Trains are wider than the tracks so keep at least 25 feet between your vehicle and the tracks to avoid a collision.

#SunRailSafety

Ignore Bomb SunRail Safety Ad

If you see something, say something. Packages or bags that are hidden or don’t belong, suspicious persons or unusual activities should all be reported immediately by calling 911 or using the emergency call boxes located at each station.

#SunRailSafety

Ignore Backpack SunRail Safety Ad

If you see something, say something. Packages or bags that are hidden or don’t belong, suspicious persons or unusual activities should all be reported immediately by calling 911 or using the emergency call boxes located at each station.

#SunRailSafety

Selfie - Bear SunRail Safety Ad

Always keep 25 feet between you and the tracks. Trains are quieter than they seem, faster than they appear and wider than the train tracks. They can travel from either direction on either track at anytime. Avoid distractions and keep your distance to avoid serious injury.

#SunRailSafety

Selfie - Train SunRail Safety Ad

Always keep 25 feet between you and the tracks. Trains are quieter than they seem, faster than they appear and wider than the train tracks. They can travel from either direction on either track at anytime. Avoid distractions and keep your distance to avoid serious injury.

#SunRailSafety

Play Shark SunRail Safety Ad

Train tracks are not playgrounds. Taking photos, walking along or placing items on the tracks is illegal and extremely dangerous. Always keep 25 feet between you and the tracks.

#SunRailSafety

Play Tracks SunRail Safety Ad

Train tracks are not playgrounds. Taking photos, walking along or placing items on the tracks is illegal and extremely dangerous. Always keep 25 feet between you and the tracks.

#SunRailSafety

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