Enhanced Cleaning Procedures
SunRail is performing rigorous cleanings on every train, before each train’s initial departure, and continuously throughout service hours.
Rider Safety Etiquette
Per CDC guidelines, masks are required on platforms and onboard trains. If you do not have a mask, the Station Ambassadors and Train Conductors have disposable masks available for your use. As a courtesy, please continue to practice social distancing while on the platforms and trains.
Onboard
Security
SunRail security officers onboard provide added peace of mind that health and safety are top priority.
For a full list of what SunRail is doing to keep you safe haga clic aquí.
See how we clean, scrub, and sanitize for your safety
Every Train. Every Trip.
LOST & FOUND PICK UP NOW OPEN
All items recovered during closure are now available Monday – Friday, 8:00AM – 7:00PM, through SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) or info@sunrail.com.
Frequently Asked Questions
What can I do to prevent the spread of germs?
For detailed information on how to stop the spread of germs, please visit the Florida Department of Health at http://floridahealthcovid19.gov/.
Is SunRail offering extra discounts to ride at this time?
There are no plans to reduce fares on SunRail during this time. For more information, please call our Customer Service Center at 1-855-RAIL-411 (855-724-5411) for assistance, Monday through Friday from 5:30 a.m. to 9:30 p.m.
If I’m working from home for an extended period to help prevent the spread of COVID-19, can I get a refund on my weekly, monthly, or annual pass?
SunRail/FDOT is offering to extend travel passes equivalent to the number of days that the SunCard holder will not be riding the train. Please contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) or submit an inquiry to info@sunrail.com or through “Have A Question” on the SunRail mobile app. Notify the customer service representative that you would like to suspend your pass and the date. When you are ready to ride again, simply contact SunRail Customer Service at least 72 hours before intending to ride to reinstate and extend your pass. If you bought your pass through a commuter benefit organization, such as WageWorks or WiredCommute, and need a refund, please contact your provider.
What is SunRail doing to help prevent the spread of COVID-19?
All SunRail ambassadors, conductors, engineers, security, and cleaning staff are required to wear a mask while working, and riders are required to do the same while on the platforms and trains. Station Ambassadors and Train Conductors have disposable masks available for your use. Floor graphics and doorway signs have been placed on board directing riders to move about the train in one direction, reducing the amount of face-to-face interaction. The security presence onboard provides added peace of mind, directs passenger flow, and provides additional rider support. Cleaning crews travel on every train throughout the day wiping down frequently touched surfaces. Every train is equipped with hand sanitizing dispensers and a well-stocked bathroom with hand washing sink. On the platforms, a protective film has been placed over the ticketing machines and validators and all frequently touched areas are disinfected throughout the day.
For a downloadable version of what SunRail is doing to prevent the spread of COVID-19 haga clic aquí.
SunRail Updates: Follow @RideSunRail
Additional Questions: Please contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) or info@sunrail.com
Health Updates: Florida Department of Health: http://floridahealthcovid19.gov/
