{"id":18702,"date":"2025-04-23T18:01:04","date_gmt":"2025-04-23T22:01:04","guid":{"rendered":"http:\/\/sunrailv3"},"modified":"2025-04-23T18:01:04","modified_gmt":"2025-04-23T22:01:04","password":"","slug":"when-i-open-the-app-i-get-an-error-screen-instructing-me-to-contact-support-what-should-i-do","status":"publish","type":"docs","link":"https:\/\/sunrail.com\/es\/help-center\/support\/sunrail-mobile-app\/when-i-open-the-app-i-get-an-error-screen-instructing-me-to-contact-support-what-should-i-do\/","title":{"rendered":"Al abrir la aplicaci\u00f3n, aparece una pantalla de error que me pide que contacte con el soporte t\u00e9cnico. \u00bfQu\u00e9 debo hacer?"},"content":{"rendered":"<p><strong>Su cuenta puede estar bloqueada.<\/strong><\/p>\n\n\n\n<p>La aplicaci\u00f3n m\u00f3vil de SunRail est\u00e1 dise\u00f1ada para un solo usuario y un solo dispositivo; las cuentas no se pueden compartir entre dispositivos. Abrir la aplicaci\u00f3n en varios dispositivos y transferirles boletos bloquear\u00e1 los anteriores. Para recuperar el acceso, primero desinstale y vuelva a instalar la aplicaci\u00f3n en su dispositivo. Algunos boletos, una vez activados, no se pueden transferir a otros dispositivos o pueden quedar bloqueados en el dispositivo en el que se activaron.<\/p>\n\n\n\n<p>Para obtener m\u00e1s ayuda, comun\u00edquese con el Centro de atenci\u00f3n al cliente:<\/p>\n\n\n\n<p><strong>Tel\u00e9fono:<\/strong> <a href=\"\/es\/tel\u00e9fono: 8557245411\/\">1-855-RAIL-411<\/a> (<a href=\"\/es\/tel\u00e9fono: 8557245411\/\">1-855-724-5411<\/a>)<br><strong>Horario comercial: <\/strong>Lunes \u2013 Viernes<br>5:30 a. m. \u2013 9:30 p. m.<\/p>","protected":false},"excerpt":{"rendered":"<p>Su cuenta podr\u00eda estar bloqueada. La aplicaci\u00f3n m\u00f3vil de SunRail est\u00e1 dise\u00f1ada para un solo usuario y un solo dispositivo; no se pueden compartir cuentas entre dispositivos. Abrir la aplicaci\u00f3n en varios dispositivos y transferirles boletos bloquear\u00e1 los anteriores. Para recuperar el acceso, primero desinstale y vuelva a instalar la aplicaci\u00f3n en su dispositivo. Algunos boletos\u2026<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[160],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-05","word_count":94,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"SunRail Mobile App","term_url":"https:\/\/sunrail.com\/es\/support-category\/sunrail-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>When I open the app, I get an error screen instructing me to \u201cContact Support\u201d. 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