{"id":18709,"date":"2025-04-23T18:01:04","date_gmt":"2025-04-23T22:01:04","guid":{"rendered":"http:\/\/sunrailv3"},"modified":"2025-04-23T18:01:04","modified_gmt":"2025-04-23T22:01:04","password":"","slug":"i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through","status":"publish","type":"docs","link":"https:\/\/sunrail.com\/es\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","title":{"rendered":"No recib\u00ed un correo electr\u00f3nico de confirmaci\u00f3n al comprar las entradas. \u00bfSe proces\u00f3 mi pedido?"},"content":{"rendered":"<p>Primero revisa tu carpeta de correo no deseado. Es posible que el correo de confirmaci\u00f3n haya llegado ah\u00ed. Deber\u00edas poder ver tu compra en la pesta\u00f1a &quot;Tarjetas de Transporte&quot; de la aplicaci\u00f3n m\u00f3vil de SunRail (prueba el bot\u00f3n de actualizaci\u00f3n en la esquina superior derecha de la pantalla &quot;Mis Tarjetas de Transporte&quot;) o en l\u00ednea en <a href=\"https:\/\/accounts.sunrail.com\" target=\"_blank\" rel=\"noreferrer noopener\">Rider Web<\/a>Si los boletos no aparecen en \u201cMis Tarjetas de Tr\u00e1nsito\u201d, puede consultar su \u201cHistorial de Pedidos\u201d en <a href=\"https:\/\/accounts.sunrail.com\" target=\"_blank\" rel=\"noreferrer noopener\">Rider Web<\/a>, para confirmar que la compra del boleto se proces\u00f3 exitosamente.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Check your junk\/spam email folder first. The confirmation email may have ended up there. You should be able to see your purchase under \u201cTransit Cards\u201d tab in the SunRail mobile app (make sure to try the refresh button in the top right of the \u201cMy Transit Cards\u201d screen) or online at Rider Web. If the&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[161],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":81,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Payments in the Mobile App","term_url":"https:\/\/sunrail.com\/es\/support-category\/payments-in-the-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sunrail.com\/es\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Check your junk\/spam email folder first. The confirmation email may have ended up there. You should be able to see your purchase under \u201cTransit Cards\u201d tab in the SunRail mobile app (make sure to try the refresh button in the top right of the \u201cMy Transit Cards\u201d screen) or online at Rider Web. 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