{"id":19468,"date":"2025-08-23T21:35:39","date_gmt":"2025-08-24T01:35:39","guid":{"rendered":"https:\/\/sunrail.com\/?post_type=docs&#038;p=19468"},"modified":"2025-08-24T19:38:55","modified_gmt":"2025-08-24T23:38:55","password":"","slug":"i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do","status":"publish","type":"docs","link":"https:\/\/sunrail.com\/es\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/","title":{"rendered":"Tengo la aplicaci\u00f3n m\u00f3vil de SunRail, pero no recibo alertas de servicio. \u00bfQu\u00e9 debo hacer?"},"content":{"rendered":"<p>En el caso poco com\u00fan de que no reciba alertas de servicio (notificaciones) de la aplicaci\u00f3n SunRail Mobile Ticketing, siga estos pasos para solucionar problemas:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Aseg\u00farese de que las alertas de servicio est\u00e9n habilitadas para su aplicaci\u00f3n<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>iPhones de Apple: <a href=\"https:\/\/support.apple.com\/en-us\/120681\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.apple.com\/en-us\/120681<\/a><\/li>\n\n\n\n<li>Dispositivos Android: <a href=\"https:\/\/support.google.com\/android\/answer\/9079661#app_notification_settings\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.google.com\/android\/answer\/9079661#app_notification_settings<\/a><br><\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Si las alertas de servicio a\u00fan no se muestran<\/li>\n<\/ol>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Desinstale la aplicaci\u00f3n SunRail Alerts y la aplicaci\u00f3n SunRail Mobile Ticketing<\/li>\n\n\n\n<li>Reinstale y abra la aplicaci\u00f3n SunRail Mobile Ticketing<\/li>\n\n\n\n<li>Habilitar notificaciones\n<ul start=\"1\" class=\"wp-block-list\">\n<li>Para dispositivos iOS, habilite las notificaciones cuando se le solicite o<\/li>\n\n\n\n<li>Para dispositivos Android, <a href=\"https:\/\/support.google.com\/android\/answer\/9079661#app_notification_settings\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.google.com\/android\/answer\/9079661#app_notification_settings<\/a><br><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Para obtener m\u00e1s ayuda, comun\u00edquese con el Centro de atenci\u00f3n al cliente:<\/p>\n\n\n\n<p><strong>Tel\u00e9fono:<\/strong> <a href=\"\/es\/tel\u00e9fono: 8557245411\/\">1-855-RAIL-411<\/a> (<a href=\"\/es\/tel\u00e9fono: 8557245411\/\">1-855-724-5411<\/a>)<br><strong>Horario comercial: <\/strong>Lunes \u2013 Viernes<br>5:30 a. m. \u2013 9:30 p. m.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>En el caso poco com\u00fan de que no reciba alertas de servicio (notificaciones) de la aplicaci\u00f3n SunRail Mobile Ticketing, siga estos pasos para la soluci\u00f3n de problemas: Para obtener m\u00e1s ayuda, comun\u00edquese con el Centro de atenci\u00f3n al cliente: Tel\u00e9fono: 1-855-RAIL-411 (1-855-724-5411) Horario comercial: lunes a viernes de 5:30 a. m. a 9:30 p. m.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[167,160],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":120,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Service Delays","term_url":"https:\/\/sunrail.com\/es\/support-category\/service-delays\/"},{"term_name":"SunRail Mobile App","term_url":"https:\/\/sunrail.com\/es\/support-category\/sunrail-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sunrail.com\/es\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do? - SunRail\" \/>\n<meta property=\"og:description\" content=\"In the rare instance where you do not receive a service alerts (notifications) from the SunRail Mobile Ticketing app, please follow these troubleshooting steps: For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday \u2013 Friday5:30 am \u2013 9:30 pm\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sunrail.com\/es\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/\" \/>\n<meta property=\"og:site_name\" content=\"SunRail\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RideSunRail\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-24T23:38:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ridesunrail\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/\",\"url\":\"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/\",\"name\":\"I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do? - SunRail\",\"isPartOf\":{\"@id\":\"https:\/\/sunrail.com\/#website\"},\"datePublished\":\"2025-08-24T01:35:39+00:00\",\"dateModified\":\"2025-08-24T23:38:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/#breadcrumb\"},\"inLanguage\":\"es-CO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sunrail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/sunrail.com\/help-center\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sunrail.com\/#website\",\"url\":\"https:\/\/sunrail.com\/\",\"name\":\"SunRail\",\"description\":\"Connecting Communities\",\"publisher\":{\"@id\":\"https:\/\/sunrail.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sunrail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-CO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sunrail.com\/#organization\",\"name\":\"SunRail\",\"url\":\"https:\/\/sunrail.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-CO\",\"@id\":\"https:\/\/sunrail.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg\",\"contentUrl\":\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg\",\"width\":289,\"height\":250,\"caption\":\"SunRail\"},\"image\":{\"@id\":\"https:\/\/sunrail.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/RideSunRail\",\"https:\/\/x.com\/ridesunrail\",\"https:\/\/instagram.com\/ridesunrail\/\",\"https:\/\/www.youtube.com\/user\/ridesunrail\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tengo la aplicaci\u00f3n m\u00f3vil de SunRail, pero no recibo alertas de servicio. \u00bfQu\u00e9 debo hacer? - SunRail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sunrail.com\/es\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/","og_locale":"es_ES","og_type":"article","og_title":"I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do? - SunRail","og_description":"In the rare instance where you do not receive a service alerts (notifications) from the SunRail Mobile Ticketing app, please follow these troubleshooting steps: For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday \u2013 Friday5:30 am \u2013 9:30 pm","og_url":"https:\/\/sunrail.com\/es\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/","og_site_name":"SunRail","article_publisher":"https:\/\/www.facebook.com\/RideSunRail","article_modified_time":"2025-08-24T23:38:55+00:00","twitter_card":"summary_large_image","twitter_site":"@ridesunrail","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/","url":"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/","name":"Tengo la aplicaci\u00f3n m\u00f3vil de SunRail, pero no recibo alertas de servicio. \u00bfQu\u00e9 debo hacer? - SunRail","isPartOf":{"@id":"https:\/\/sunrail.com\/#website"},"datePublished":"2025-08-24T01:35:39+00:00","dateModified":"2025-08-24T23:38:55+00:00","breadcrumb":{"@id":"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/#breadcrumb"},"inLanguage":"es-CO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sunrail.com\/help-center\/support\/service-delays\/i-have-the-sunrail-mobile-app-but-im-not-receiving-alerts-what-should-i-do\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sunrail.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/sunrail.com\/help-center\/support\/"},{"@type":"ListItem","position":3,"name":"I have the SunRail mobile app, but I\u2019m not receiving service alerts. What\u00a0should I do?"}]},{"@type":"WebSite","@id":"https:\/\/sunrail.com\/#website","url":"https:\/\/sunrail.com\/","name":"SunRail","description":"Conectando comunidades","publisher":{"@id":"https:\/\/sunrail.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sunrail.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-CO"},{"@type":"Organization","@id":"https:\/\/sunrail.com\/#organization","name":"SunRail","url":"https:\/\/sunrail.com\/","logo":{"@type":"ImageObject","inLanguage":"es-CO","@id":"https:\/\/sunrail.com\/#\/schema\/logo\/image\/","url":"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg","contentUrl":"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg","width":289,"height":250,"caption":"SunRail"},"image":{"@id":"https:\/\/sunrail.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RideSunRail","https:\/\/x.com\/ridesunrail","https:\/\/instagram.com\/ridesunrail\/","https:\/\/www.youtube.com\/user\/ridesunrail"]}]}},"_links":{"self":[{"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/docs\/19468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/comments?post=19468"}],"version-history":[{"count":0,"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/docs\/19468\/revisions"}],"wp:attachment":[{"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/media?parent=19468"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/doc_category?post=19468"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sunrail.com\/es\/wp-json\/wp\/v2\/doc_tag?post=19468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}