{"id":14716,"date":"2023-12-04T19:04:59","date_gmt":"2023-12-04T19:04:59","guid":{"rendered":"https:\/\/sunrail.com\/?page_id=14716"},"modified":"2026-03-31T15:29:38","modified_gmt":"2026-03-31T19:29:38","slug":"using-sunrail","status":"publish","type":"page","link":"https:\/\/sunrail.com\/es\/riding-sunrail\/using-sunrail\/","title":{"rendered":"Usando SunRail"},"content":{"rendered":"\n
\n
\n

Using SunRail<\/h1>\n\n\n\n
\n
\n

SunRail\u2019s mission is to provide safe, reliable, and convenient transportation to Central Florida. Along with the following guidelines, the Central Florida Commuter Rail Commission (CFCRC) and the Florida Department of Transportation (FDOT) have established a conduct policy aimed at promoting safety, security, and comfort for riders using SunRail. <\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Station Arrival<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Station Platform<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Purchasing Fare<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Boarding\/Riding\/Exiting Trains<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Lost & Found<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\"Senior<\/figure>\n<\/div>\n\n\n\n
\n
\n
\n
\"Aerial<\/figure>\n<\/div>\n\n\n\n
\n

Station Arrival<\/h2>\n\n\n\n

The entrances and parking lots to SunRail stations are equipped with official FDOT signage and markings, designed to provide safe access and usage of SunRail stations.<\/p>\n\n\n\n

Signage and Street Markings<\/summary>\n

The white stop bar painted on the pavement is for your safety. Should you not be able to cross the tracks completely due to traffic congestion or if the railroad gate arms are down\/lights flashing, stop before this line to keep a safe distance from passing trains.<\/p>\n<\/details>\n\n\n\n

Entrances and Parking<\/summary>\n

Distinct station entrances for cars and buses are easily identified by concrete bus driveways and asphalt parking areas. ADA-accessible parking lots feature curb ramps and tactile strips at crosswalks. Station signs direct you to parking spaces, handicap-accessible areas, drop-off points, and exits. <\/p>\n<\/details>\n\n\n\n

Biking and Pedestrian Access<\/summary>\n

When walking or biking to the station, prioritize safety by following the same rules as drivers, maintaining a safe distance of at least 15 feet from lowered crossing gates. <\/p>\n<\/details>\n\n\n\n

Approaching the Platform<\/summary>\n

Once at the SunRail Station, use the wayfinding signs to guide you to the northbound and southbound platforms. For your safety, exercise common sense as you approach the platform, heed flashing lights, bells, or gates at crossings. Arrive at the platform at least 20 minutes early to ensure ample time for ticket purchase, as trains adhere to strict schedules.<\/p>\n<\/details>\n\n\n\n

\n
More On SunRail Safety<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n

Station Platform<\/h2>\n\n\n\n


The SunRail Station platforms have been designed in accordance with ADA standards, prioritizing both safety and convenience for passengers.<\/p>\n\n\n\n

Platform Layout<\/summary>\n

Benches, water fountains, garbage cans, emergency and customer assist phones, and closed-circuit television cameras can be found on station platforms.<\/p>\n<\/details>\n\n\n\n

Yellow Line & Other Train Warnings<\/summary>\n

Stay behind the yellow line, equipped with a tactile strip for your safety. Always obey warning signals as other trains share the tracks with SunRail. <\/p>\n<\/details>\n\n\n\n

Announcement System<\/summary>\n

The passenger announcement system, equipped with visual LED panels and audio speakers, delivers essential information to all passengers.<\/p>\n<\/details>\n\n\n\n

Ticket Vending Machines (TVMs)  <\/summary>\n

TVMs can be found on all station platforms for purchasing tickets. These machines have controls within reach for wheelchair users and braille labels for orientation. Audio prompts are available for those with visual impairments, as well as headphone jacks for privacy. <\/p>\n<\/details>\n\n\n\n

\n
View Station Amenities<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"Woman<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n

Meet SunRail’s Staff<\/h2>\n\n\n\n

A vital part of the SunRail experience is our dedicated staff on station platforms. SunRail Ambassadors, Engineers, and Conductors or Fare Inspectors are highly trained and certified to ensure safe and efficient system operation.<\/p>\n<\/div>\n\n\n\n

\n
\n
\"SunRail<\/figure>\n\n\n\n


Station Ambassador<\/h3>\n\n\n\n

Ambassadors can be found at SunRail Stations. They are available to answer questions and assist riders waiting to board trains and riders exiting trains.<\/p>\n<\/div>\n\n\n\n

\n
\"SunRail<\/figure>\n\n\n\n


SunRail Engineer<\/h3>\n\n\n\n

Engineers operate SunRail trains from the front engine when the trains are traveling heading north. When trains travel south, engineers operate SunRail trains from the last car.<\/p>\n<\/div>\n\n\n\n

\n
\"SunRail<\/figure>\n\n\n\n


SunRail Conductor or
Fare Inspector<\/h3>\n\n\n\n

Conductors or fare Inspectors validate tickets and SunCards, removing those not following fare rules or disrupting fellow passengers. They also assist passengers with wheelchairs and oversee the safety of train crew and passengers.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
Interested in a Career with SunRail<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\"SunRail<\/figure>\n<\/div>\n\n\n\n
\n

Purchasing Fare<\/h2>\n\n\n\n

Whether a SunRail SunCard or ticket, choosing the appropriate fare is a crucial step in your SunRail journey. Both can be easily purchased from SunRail TVMs.<\/p>\n\n\n\n

Cash, Debit\/Credit, and Digital Wallets <\/summary>\n

TVMs accept cash, credit\/debit cards, and digital wallets (e.g. Apple Pay\u00ae, Google Pay\u00ae, Samsung Pay\u00ae, etc.) at each station.<\/p>\n<\/details>\n\n\n\n

Buying Tickets & SunCards <\/summary>\n

A one-way ticket, round-trip ticket, or reusable SunCard is available for purchase at the TVMs. One-way and round-trip tickets are valid on the day of purchase and are not refundable. <\/p>\n<\/details>\n\n\n\n

Reloading SunCards <\/summary>\n

SunCards offer frequent riders flexibility and savings. These reloadable cards provide various options, including weekly, monthly, or annual passes. If purchased from a TVM, register your SunCard immediately to protect your fare in case of loss. <\/p>\n<\/details>\n\n\n\n

Transferring Tickets<\/summary>\n

Following the TVM onscreen instructions, riders transferring from a LYNX or VoTran feeder bus may also use the TVMs to swipe their transfer card to obtain a SunRail ticket.<\/p>\n<\/details>\n\n\n\n

\n
Explore SunCard Advantages<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n