{"id":14717,"date":"2023-12-04T19:05:23","date_gmt":"2023-12-04T19:05:23","guid":{"rendered":"https:\/\/sunrail.com\/?page_id=14717"},"modified":"2026-03-31T15:53:19","modified_gmt":"2026-03-31T19:53:19","slug":"persons-with-disabilities-ada","status":"publish","type":"page","link":"https:\/\/sunrail.com\/es\/legal-policies\/persons-with-disabilities-ada\/","title":{"rendered":"Accesibilidad"},"content":{"rendered":"<div class=\"wp-block-group alignwide title-area is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group entry-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Accesibilidad<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-monotone-gray-3-color has-text-color has-link-color has-h-3-font-size wp-elements-52929d4f4effc8571eda05b7d0057269\">Personas con Discapacidad<\/h2>\n\n\n\n<div class=\"wp-block-columns wp-block-columns-has-1 entry-text is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-1-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-primary-aqua-ada-color has-text-color has-link-color has-x-large-font-size wp-elements-fb2ef64da0a2e30d0bc5328efe8fa302\" style=\"font-style:normal;font-weight:400\"><br>Los trenes SunRail cumplen con los est\u00e1ndares de la Ley de Estadounidenses con Discapacidades (ADA), lo que garantiza la accesibilidad para los pasajeros con discapacidades al brindar caracter\u00edsticas como embarque accesible, espacios designados para dispositivos de movilidad y otras adaptaciones para facilitar una experiencia de viaje sin barreras.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group quicklink-row is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns wp-block-columns-has-1 are-vertically-aligned-center quick-link is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-1-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"#Train-Station-Accessibility\">Estaci\u00f3n y accesibilidad a bordo<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns wp-block-columns-has-1 are-vertically-aligned-center quick-link is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-1-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"#Discounted-Fares\">Tarifas con descuento<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns wp-block-columns-has-1 are-vertically-aligned-center quick-link is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-1-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"#Service-Animals\">Animales de servicio<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns wp-block-columns-has-1 are-vertically-aligned-center quick-link is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-1-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"#ADA-Complaint-Process\">Proceso de quejas de la ADA<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image alignwide size-full masthead\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"946\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/RidingSunRail_Masthead_Paul_4_12_099-scaled.jpg\" alt=\"Senior citizen riding on an electronic motorized scooter.\" class=\"wp-image-15442\" title=\"\" srcset=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/RidingSunRail_Masthead_Paul_4_12_099-scaled.jpg 2560w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/RidingSunRail_Masthead_Paul_4_12_099-300x111.jpg 300w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/RidingSunRail_Masthead_Paul_4_12_099-768x284.jpg 768w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/RidingSunRail_Masthead_Paul_4_12_099-18x7.jpg 18w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-a is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Dise\u00f1ado para todos<\/h2>\n\n\n\n<p class=\"has-large-font-size\">El Departamento de Transporte de Florida (FDOT), como operador del servicio de trenes de cercan\u00edas SunRail, se compromete a garantizar que ninguna persona quede excluida de la participaci\u00f3n ni se le nieguen los beneficios de su programa o actividades de tr\u00e1nsito debido a su discapacidad.<\/p>\n\n\n\n<p class=\"has-large-font-size\">FDOT y SunRail respetan la igualdad de oportunidades y se esfuerzan por brindar acceso a todas las personas con discapacidades, de acuerdo con la ADA. En general, las comodidades a bordo de los trenes y en las estaciones est\u00e1n estandarizadas.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"960\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Horizontal_0000s_0001_ADA_Rider_001.jpg\" alt=\"Man in wheel chair exiting SunRail Train via mini high.\" class=\"wp-image-15982\" title=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"Train-Station-Accessibility\" class=\"wp-block-group layout-pattern-b is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"1200\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Vertical_Image_0000s_0000_Paul_wheelchair_0028.jpg\" alt=\"Man in motorized wheel chair on SunRail platform as train departs.\" class=\"wp-image-15983\" style=\"aspect-ratio:3\/4;object-fit:cover\" title=\"\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Accesibilidad a la estaci\u00f3n<\/h2>\n\n\n\n<p class=\"has-large-font-size\">Todas las estaciones SunRail est\u00e1n dise\u00f1adas para cumplir con los requisitos estandarizados de la ADA e incluyen caracter\u00edsticas tales como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pasarelas accesibles <\/strong>\u2013 Todos los pasillos, rampas, aceras y plataformas de la estaci\u00f3n SunRail son accesibles seg\u00fan la ADA.<\/li>\n\n\n\n<li><strong>Pasamanos<\/strong> \u2013 Las rampas de plataforma de pasarela existentes est\u00e1n equipadas con pasamanos de altura regulable.<\/li>\n\n\n\n<li><strong>Miniplataformas altas<\/strong> \u2013 Rampas de plataforma minialtas que se alinean verticalmente con las puertas del tren.<\/li>\n\n\n\n<li><strong>Entrada\/salida adecuada<\/strong> \u2013 Plataformas de 14\u2032 de ancho por 300\u2032 de largo para una entrada\/salida adecuada para accesibilidad.<\/li>\n\n\n\n<li><strong>M\u00e1quinas expendedoras de billetes (TVM)<\/strong> \u2013 Las funciones e instrucciones de TVM est\u00e1n etiquetadas con letras braille en relieve y conectores para auriculares que brindan acceso a instrucciones de asistencia auditiva.<\/li>\n\n\n\n<li><strong>Tel\u00e9fonos de asistencia al pasajero\/Cabinas de llamadas de emergencia<\/strong> \u2013 Los tel\u00e9fonos de asistencia al pasajero (PAT) y las cabinas de llamadas de emergencia (ECB) est\u00e1n ubicados en las plataformas de las estaciones y son de f\u00e1cil acceso para los pasajeros ADA para ayudar a comunicarse con los servicios de emergencia 911 y\/o el servicio al cliente de SunRail.<\/li>\n\n\n\n<li><strong>Fuentes de agua potable<\/strong>\u2013 Hay fuentes de agua de dos niveles accesibles seg\u00fan la ADA ubicadas en todas las plataformas de la estaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-transparent arrow-right\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sunrail.com\/es\/riding-sunrail\/station-amenities\/#assistance-security\">Asistencia en estaci\u00f3n y herramientas para el pasajero<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"Passenger-Features\" class=\"wp-block-group layout-pattern-a is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Accesibilidad a bordo<\/h2>\n\n\n\n<p class=\"has-large-font-size\">SunRail se compromete a hacer que viajar en el sistema sea f\u00e1cil y conveniente para todos. Las caracter\u00edsticas ADA integradas incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conductores<\/strong> <strong>o inspectores de tarifas<\/strong> \u2013 Los conductores o inspectores de tarifas est\u00e1n capacitados para ayudar a los pasajeros que requieren asistencia para abordar.<\/li>\n\n\n\n<li><strong>Ascensores sobre autom\u00f3viles<\/strong> \u2013 Cada vag\u00f3n tipo turista y cabina incluye dos elevadores transportables que cumplen con la ADA.<\/li>\n\n\n\n<li><strong>Asientos abatibles<\/strong> \u2013 Los vagones de taxi SunRail est\u00e1n equipados con asientos abatibles para acomodar a pasajeros en sillas de ruedas y\/o scooters motorizados.<\/li>\n\n\n\n<li><strong>ba\u00f1os<\/strong>\u2013 Los ba\u00f1os dentro de los trenes est\u00e1n equipados con barras de apoyo, espejos y lavabos con grifos de palanca.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"960\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Horizontal_0000s_0000_Paul_4_12_033.jpg\" alt=\"Man in motorized wheel chair riding SunRail.\" class=\"wp-image-15981\" title=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-b is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"960\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2024\/01\/Accessibility_Horizontal_wp_station_manual_bracket_pano_1.jpg\" alt=\"SunRail Train at Winter Park Station with parking lot ADA parking spots.\" class=\"wp-image-16068\" title=\"\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Estacionamiento accesible en estaci\u00f3n<\/h3>\n\n\n\n<p class=\"has-large-font-size\">Los espacios de estacionamiento accesibles en las estaciones* est\u00e1n claramente designados con se\u00f1alizaci\u00f3n y marcas en el suelo requeridas por la ADA, lo que garantiza \u00e1reas de estacionamiento seguras y apropiadas para personas con discapacidades. Estos espacios est\u00e1n convenientemente ubicados cerca de los andenes de las estaciones para facilitar el acceso.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-transparent arrow-right\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sunrail.com\/es\/riding-sunrail\/station-amenities\/#convenient-parking\">Informaci\u00f3n sobre el estacionamiento<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-monotone-gray-2-color has-text-color has-link-color has-small-font-size wp-elements-7b0cb20d287d712340dbafc35a79a7f4\">*Consulte las p\u00e1ginas de las estaciones para obtener informaci\u00f3n espec\u00edfica sobre el estacionamiento.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-a is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">\u00c1reas designadas para dejar autobuses<\/h3>\n\n\n\n<p class=\"has-large-font-size\">Los autobuses LYNX y VoTran, que conectan con SunRail, tambi\u00e9n est\u00e1n equipados con elevadores para sillas de ruedas a bordo, desplegados por el operador. La mayor\u00eda de las estaciones cuentan con una zona designada para el embarque de autobuses, ubicada a lo largo de una acera inclinada, lo que facilita la identificaci\u00f3n de las zonas de embarque y permite la salida y llegada independientes de los autobuses.**<\/p>\n\n\n\n<p class=\"has-monotone-gray-2-color has-text-color has-link-color has-small-font-size wp-elements-154ac937b65a880a36badaec29a882ba\">** Las \u00e1reas de bajada de autobuses est\u00e1n sujetas a las ordenanzas de la ciudad y a la disponibilidad.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"960\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2024\/01\/Accessibility_Horizontal_SunRail_Tupperware5083.jpg\" alt=\"LYNX bus with ADA ramp at Station.\" class=\"wp-image-15986\" title=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-f is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"Service-Animals\">Animales de servicio<\/h2>\n\n\n\n<p class=\"has-text-align-center has-primary-aqua-ada-color has-text-color has-link-color has-x-large-font-size wp-elements-910999bdeff29d8573fbec48fa5d218e\">Los animales de servicio entrenados individualmente para realizar una tarea espec\u00edfica en beneficio de las personas con discapacidades son bienvenidos a bordo de todos los trenes SunRail sin costo adicional.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2544\" height=\"1140\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_Dog_Day_373.jpg\" alt=\"Service dog and owner waiting for the arrival of SunRail Train at Winter Park Station.\" class=\"wp-image-15980\" title=\"\" srcset=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_Dog_Day_373.jpg 2544w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_Dog_Day_373-300x134.jpg 300w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_Dog_Day_373-768x344.jpg 768w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_Dog_Day_373-18x8.jpg 18w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-d is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58.33%\">\n<p class=\"has-large-font-size\">De acuerdo con la ADA, los animales de servicio deben estar enjaezados, atados y atados, a menos que estos dispositivos interfieran con el trabajo del animal de servicio o la discapacidad del individuo impida el uso de estos dispositivos.<\/p>\n\n\n\n<p class=\"has-large-font-size\">Todos los animales de servicio deben sentarse debajo del asiento del pasajero o a sus pies. No se permite que los animales de servicio se sienten en los pasillos o asientos. Las pautas para mascotas de mano son para animales para los cuales no se realiza ning\u00fan reclamo de servicio y no se refieren a pasajeros que viajan con animales de servicio.<\/p>\n\n\n\n<div class=\"wp-block-group callout has-primary-aqua-ada-10-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Causa de remoci\u00f3n<\/h3>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Los animales de servicio deben mantenerse bajo control en todo momento. El personal de SunRail puede exigirle que retire su animal de servicio en el camino hacia\/desde las instalaciones de la estaci\u00f3n si:<\/p>\n\n\n\n<div class=\"wp-block-columns wp-block-columns-has-2 wp-block-columns wp-block-columns-has-2-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2 wp-block-columns wp-block-columns-has-2-has-2-is-layout-flex\">\n<div class=\"wp-block-column has-large-font-size is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Comportamiento incontrolado<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">El animal est\u00e1 fuera de control y no se toman medidas efectivas para controlarlo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-large-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Amenaza directa<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">El animal representa una amenaza directa a la salud o seguridad de otros.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-monotone-gray-2-color has-text-color has-link-color has-small-font-size wp-elements-9aa13c30bb176db6c2a624f7e3fd59b9\">El comportamiento incontrolado puede incluir, entre otros, ladridos repetitivos e incontrolados; saltar sobre asientos\/pasajeros; no domesticado.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"1200\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Vertical_Image_0000s_0001_IMG_4197.jpg\" alt=\"Young boy with service dog riding SunRail.\" class=\"wp-image-15984\" style=\"aspect-ratio:3\/4;object-fit:cover\" title=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"Discounted-Fares\" class=\"wp-block-group layout-pattern-f is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-primary-navy-blue-color has-text-color has-link-color wp-elements-f03178934cc01f253d25d43151c6b881\" id=\"Quiet-Zones\">Tarifas con descuento<\/h2>\n\n\n\n<p class=\"has-text-align-center has-primary-aqua-ada-color has-text-color has-link-color has-x-large-font-size wp-elements-9d002f07b43dbe745855c711d3911b33\">Las personas con discapacidades, independientemente de su edad, son elegibles para una tarifa con descuento 50%.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2544\" height=\"1140\" src=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_DustinRide_013.jpg\" alt=\"Disabled rider posing with SunRail Conductor on SunRail Train.\" class=\"wp-image-15985\" title=\"\" srcset=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_DustinRide_013.jpg 2544w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_DustinRide_013-300x134.jpg 300w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_DustinRide_013-768x344.jpg 768w, https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/Accessibility_Full_Width_DustinRide_013-18x8.jpg 18w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div id=\"Prices\" class=\"wp-block-group layout-pattern-a is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h3 class=\"wp-block-heading\">Precio de los Boletos<\/h3>\n\n\n\n<p class=\"has-large-font-size\">Teniendo en cuenta los gastos de combustible y las tarifas de estacionamiento t\u00edpicas asociadas con la conducci\u00f3n, los boletos de ida y de ida y vuelta de SunRail representan una alternativa m\u00e1s econ\u00f3mica y conveniente para su viaje diario.*<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-x-large-font-size\">Descuentos para pasajeros<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cl\u00e1usula juvenil (de 7 a 18 a\u00f1os)**: descuento 50%<\/li>\n\n\n\n<li>Cliente mayor (mayores de 65 a\u00f1os)**: descuento 50%&nbsp;<\/li>\n\n\n\n<li>Pasajero con Discapacitado: Descuento 50%<\/li>\n\n\n\n<li>Ni\u00f1os de 6 a\u00f1os o menos *** \u2013 GRATIS&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-transparent arrow-right\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sunrail.com\/es\/fares-passes\/corporate-program\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paquetes de boletos corporativos<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column table-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<figure class=\"wp-block-table sunrail-table ticket-prices\">\n\t<table class=\"sunrail-table-01\">\n\t\t<caption>Tabla de precios de billetes de SunRail<\/caption>\n\t\t<thead>\n\t\t\t<tr>\n\t\t\t\t<th scope=\"col\"><strong>Condados\/Zonas recorridas<\/strong><\/th>\n\t\t\t\t<th scope=\"col\">1<\/th>\n\t\t\t\t<th scope=\"col\">2<\/th>\n\t\t\t\t<th scope=\"col\">3<\/th>\n\t\t\t\t<th scope=\"col\">4<\/th>\n\t\t\t<\/tr>\n\t\t<\/thead>\n\t\t<tbody>\n\t\t\t<tr>\n\t\t\t\t<th scope=\"row\"><strong>Solo Ida<\/strong><\/th>\n\t\t\t\t<td>$2.00<\/td>\n\t\t\t\t<td>$3.00<\/td>\n\t\t\t\t<td>$4.00<\/td>\n\t\t\t\t<td>$5.00<\/td>\n\t\t\t<\/tr>\n\t\t\t<tr>\n\t\t\t\t<th scope=\"row\"><strong>Solo ida<br \/> (Descuento para pasajeros)<\/strong><\/th>\n\t\t\t\t<td>$1.00<\/td>\n\t\t\t\t<td>$1.50<\/td>\n\t\t\t\t<td>$2.00<\/td>\n\t\t\t\t<td>$2.50<\/td>\n\t\t\t<\/tr>\n\t\t\t<tr>\n\t\t\t<th scope=\"row\"><strong>Ida y Vuelta<\/strong><\/th>\n\t\t\t\t<td>$3.75<\/td>\n\t\t\t\t<td>$5.50<\/td>\n\t\t\t\t<td>$7.50<\/td>\n\t\t\t\t<td>$9.50<\/td>\n\t\t\t<\/tr>\n\t\t\t<tr>\n\t\t\t\t<th scope=\"row\"><strong>Ida y Vuelta <br \/>(Descuento para Pasajeros)<\/strong><\/th>\n\t\t\t\t<td>$1.75<\/td>\n\t\t\t\t<td>$2.75<\/td>\n\t\t\t\t<td>$3.75<\/td>\n\t\t\t\t<td>$4.75<\/td>\n\t\t\t<\/tr>\n\t\t\t<tr>\n\t\t\t\t<th scope=\"row\"><strong>Mejora de Transferencia<\/strong><\/th>\n\t\t\t\t<td>$0.00<\/td>\n\t\t\t\t<td>$1.00<\/td>\n\t\t\t\t<td>$2.00<\/td>\n\t\t\t\t<td>$3.00<\/td>\n\t\t\t<\/tr>\n\t\t<\/tbody>\n\t<\/table>\n<\/figure>\n\n\n\n<p class=\"has-monotone-gray-2-color has-text-color has-link-color has-x-small-font-size wp-elements-3bd5be0aa4413ab5f79e23df4cfc66f4\"><em>* Los precios de los boletos de SunRail para viajes de ida y vuelta no son reembolsables y siguen siendo v\u00e1lidos durante el d\u00eda de la compra.<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"has-monotone-gray-2-color has-text-color has-link-color has-x-small-font-size wp-elements-6f8c18c19deb3cbe1624337264328280\"><em>** A solicitud del revisor o inspector de SunRail, las personas mayores y j\u00f3venes deben presentar un comprobante de edad con una identificaci\u00f3n oficial v\u00e1lida. Se aceptan licencias de conducir, pasaportes, tarjetas de Medicare, credencial de estudiante, credencial estatal o credencial juvenil de LYNX\/VoTran.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-monotone-gray-2-color has-text-color has-link-color has-x-small-font-size wp-elements-41c8e3757dcb4b05fd29070a965e2e08\"><em>*** Los ni\u00f1os menores de 6 a\u00f1os viajan gratis con un adulto acompa\u00f1ante que pague. L\u00edmite de 3 ni\u00f1os por adulto.<\/em>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"ADA-Complaint-Process\" class=\"wp-block-group layout-pattern-f is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-primary-navy-blue-color has-text-color has-link-color wp-elements-d60d2f645548b073d3091748ce3951a0\">Proceso de quejas de la ADA<\/h2>\n\n\n\n<p class=\"has-text-align-center has-primary-aqua-ada-color has-text-color has-link-color has-x-large-font-size wp-elements-fe14ea322e3ba632c5c4a8c63e475fe5\">Las personas u organizaciones que crean que han sido objeto de discriminaci\u00f3n por motivos de discapacidad pueden presentar una queja por escrito ante el FDOT. A continuaci\u00f3n se resume brevemente la informaci\u00f3n sobre c\u00f3mo presentar una queja ADA. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group layout-pattern-b is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-2 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns wp-block-columns-has-2-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p>Si lo solicita, el FDOT proporcionar\u00e1 ayudas y servicios adecuados que conduzcan a una comunicaci\u00f3n efectiva para personas calificadas con discapacidades, para que puedan participar por igual en los servicios de SunRail y actividades asociadas, incluidos int\u00e9rpretes calificados de lenguaje de se\u00f1as, documentos en Braille y otras formas de generar informaci\u00f3n y comunicaciones. accesible para personas con problemas de habla, audici\u00f3n o visi\u00f3n.<\/p>\n\n\n\n<p>Cualquier persona que requiera una ayuda o servicio auxiliar para una comunicaci\u00f3n efectiva, o una modificaci\u00f3n de pol\u00edticas o procedimientos para participar en un programa, servicio o actividad del FDOT, debe comunicarse con Randy E. (Brad) Bradley II, PE, Coordinador estatal de ADA, al 1-850-414-4295 lo antes posible pero a m\u00e1s tardar una (1) semana antes del evento programado.<\/p>\n\n\n\n<p>Este&nbsp;<a href=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/2019-08-20-ADA-Grievance-Procedure.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Procedimiento de queja (PDF)<\/a>&nbsp;se establece de acuerdo con la Ley de Estadounidenses con Discapacidades de 1990 (ADA). Puede ser utilizado por cualquier persona que desee presentar una queja alegando discriminaci\u00f3n por motivos de discapacidad en la prestaci\u00f3n de servicios o el acceso a actividades, programas o instalaciones del FDOT.<\/p>\n\n\n\n<p>Las quejas formales deben presentarse por escrito y contener la supuesta discriminaci\u00f3n, incluido el nombre, direcci\u00f3n y n\u00famero de tel\u00e9fono del denunciante, as\u00ed como la ubicaci\u00f3n, fecha y descripci\u00f3n del problema. Una queja se puede documentar utilizando cualquiera de los dos&nbsp;<a href=\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/2019-08-20-ADA-Grievance-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Formulario de queja\/queja ADA del FDOT (PDF)<\/a>&nbsp;o&nbsp;<a href=\"https:\/\/sunrail.com\/wp-content\/uploads\/2026\/03\/SunRail-Title-VI-Complaint-Form_2026-03-06.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Formulario de queja sobre no discriminaci\u00f3n\/ADA y T\u00edtulo VI de SunRail (PDF)<\/a>.<\/p>\n\n\n\n<p>El denunciante y\/o su designado deben presentar quejas formales lo antes posible, pero a m\u00e1s tardar 60 d\u00edas calendario despu\u00e9s de la supuesta discriminaci\u00f3n. Todas las quejas deben enviarse a: Sr. Roger Masten, Coordinador del T\u00edtulo VI\/ADA de SunRail a la direcci\u00f3n indicada anteriormente o por correo electr\u00f3nico a&nbsp;<a href=\"mailto:Roger.Masten@dot.state.fl.us\">Roger.Masten@dot.state.fl.us<\/a>. Para personas con problemas de audici\u00f3n o del habla, llame al 7-1-1 para obtener el Servicio de retransmisi\u00f3n de Florida.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>\u00bfQu\u00e9 sucede con mi queja una vez enviada?<\/strong><\/h3>\n\n\n\n<p>Dentro de los 15 d\u00edas calendario posteriores a la recepci\u00f3n de la queja, el Coordinador de la ADA y\/o su designado se comunicar\u00e1n con el Demandante para discutir la supuesta violaci\u00f3n y las posibles soluciones. Tanto las quejas formales como informales (verbales\/no escritas) recibidas por el FDOT y SunRail se documentan, registran y rastrean para su investigaci\u00f3n. Una vez que se completa la investigaci\u00f3n, se notifica al denunciante el resultado de la investigaci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>\u00bfC\u00f3mo ser\u00e9 notificado del resultado de mi queja?<\/strong><\/h3>\n\n\n\n<p>El FDOT har\u00e1 todo lo posible para responder a las quejas de la ADA por escrito dentro de los 30 d\u00edas posteriores a la recepci\u00f3n de dichas quejas.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group callout has-primary-aqua-ada-10-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Preguntas\/preocupaciones<\/strong><\/h3>\n\n\n\n<p>Si tiene preguntas o inquietudes generales sobre las pol\u00edticas del FDOT o la accesibilidad a SunRail, comun\u00edquese con:<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Randy E. (Brad) Bradley II, educaci\u00f3n f\u00edsica<\/strong><br>Coordinador ADA del FDOT<br>605 Calle Suwannee, MS-32<br>Tallahassee, Florida 32399-0450<br>Tel\u00e9fono: 1-850-414-4295 o<br>7-1-1 (Servicio de retransmisi\u00f3n de Florida)<br>Correo electr\u00f3nico:&nbsp;<a href=\"mailto:Brad.Bradley@dot.state.fl.us\">Brad.Bradley@dot.state.fl.us<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Roger Mast\u00e9n<br><\/strong>Coordinador del T\u00edtulo VI\/ADA de SunRail<br>801 SunRail Drive<br>Sanford, Florida 32771<br>Tel\u00e9fono: 1-321-257-7161<br>Correo electr\u00f3nico:<a href=\"mailto:Roger.Masten@dot.state.fl.us\">Roger.Masten@dot.state.fl.us<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull footer-cta is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-columns-has-3 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns 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has-primary-navy-blue-color has-text-color has-heading-font-family\"><strong>Viajar en SunRail<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-monotone-gray-3-color has-text-color\">Descubra c\u00f3mo SunRail ofrece un entorno seguro y acogedor para los pasajeros tanto en sus trenes como en sus estaciones.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"\/es\/riding-sunrail\/using-sunrail\/\">Aprende M\u00e1s<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-safe-svg-svg-icon safe-svg-cover\" style=\"text-align: center;\">\n\t\t\t\t<div class=\"safe-svg-inside safe-svg-inline\" style=\"width: 72px; height: 72px; background-color: var(--wp--preset--color--); color: var(--wp--preset--color--); padding-top: ; padding-right: ; padding-bottom: ; padding-left: ; margin-top: ; margin-right: ; margin-bottom: ; margin-left: ;\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg 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para el bienestar de todos.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"\/es\/riding-sunrail\/rail-safety\/\" data-type=\"page\" data-id=\"14718\">Explorar la seguridad ferroviaria<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Accesibilidad para personas con discapacidad. Los trenes SunRail cumplen con los est\u00e1ndares de la Ley de Estadounidenses con Discapacidades (ADA), lo que garantiza la accesibilidad para pasajeros con discapacidad mediante caracter\u00edsticas como abordaje accesible, espacios designados para dispositivos de movilidad y otras adaptaciones para facilitar un viaje sin barreras. Accesibilidad en estaciones y a bordo. Tarifas con descuento. Animales de servicio. Proceso de quejas de la ADA. Dise\u00f1ado para\u2026<\/p>","protected":false},"author":6,"featured_media":0,"parent":14738,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"2":"type-page"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Accessibility - SunRail<\/title>\n<meta name=\"description\" content=\"SunRail trains adhere to the Americans with Disabilities Act (ADA) standards, ensuring accessibility for passengers with disabilities by providing features such as accessible boarding, designated spaces for mobility devices, and other accommodations to facilitate a barrier-free travel experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sunrail.com\/es\/legal-policies\/persons-with-disabilities-ada\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibility - 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