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Working Hard to Keep you Safe - Masthead

SunRail is taking measures to provide you with a safe, clean, and comfortable riding environment.

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Enhanced Cleaning Procedures

SunRail is performing rigorous cleanings on every train, before each train’s initial departure, and continuously throughout service hours.

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Rider Safety Etiquette

For the safety of all riders, SunRail recommends wearing a mask and social distancing while on SunRail platforms and onboard trains.

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Onboard
Security

SunRail now has security officers onboard encouraging social distancing, providing peace of mind and assisting passengers.

Lost & Found Pick Up Closed

Following Department of Management guidance, Lost & Found will be closed until further notice. All items found will still be collected and safely stored for 90 days.

Frequently Asked Questions

What can I do to prevent the spread of germs?

For detailed information on how to stop the spread of germs, please visit the Florida Department of Health at http://floridahealthcovid19.gov/.

Is SunRail offering extra discounts to ride at this time?

There are no plans to reduce fares on SunRail during this time. For more information, please call our Customer Service Center at 1-855-RAIL-411 (855-724-5411) for assistance, Monday through Friday from 5:30 a.m. to 9:30 p.m.

If I’m working from home for an extended period to help prevent the spread of COVID-19, can I get a refund on my weekly, monthly, or annual pass?

SunRail/FDOT is offering to extend travel passes equivalent to the number of days that the SunCard holder will not be riding the train. Please contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) or submit an inquiry to info@sunrail.com or through “Have A Question” on the SunRail mobile app. Notify the customer service representative that you would like to suspend your pass and the date. When you are ready to ride again, simply contact SunRail Customer Service at least 72 hours before intending to ride to reinstate and extend your pass. If you bought your pass through a commuter benefit organization, such as WageWorks or WiredCommute, and need a refund, please contact your provider.

What is SunRail doing to help prevent the spread of COVID-19?

All SunRail ambassadors, conductors, engineers, security, and cleaning staff are required to wear a mask and practice social distancing while working, and riders are encouraged to do the same while on the platforms and trains. Soon you will see new floor graphics onboard directing riders to move about the train in one direction, reducing the amount of face to face interaction. A new security presence has also been placed onboard to promote social distancing, direct passenger flow, and provide additional rider support. New cleaning crews are now traveling on nearly every train to disinfect frequently touched surfaces, hand sanitizing dispensers have been installed onboard, and train interiors are being fogged nightly. On the platforms, a protective film has been placed over ticketing machines and validators and all frequently touches areas are disinfected throughout the day.

SunRail Updates: Follow @RideSunRail

Additional Questions: Please contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) or info@sunrail.com

Health Updates: Florida Department of Health: http://floridahealthcovid19.gov/