{"id":18702,"date":"2025-04-23T18:01:04","date_gmt":"2025-04-23T22:01:04","guid":{"rendered":"http:\/\/sunrailv3"},"modified":"2025-04-23T18:01:04","modified_gmt":"2025-04-23T22:01:04","password":"","slug":"when-i-open-the-app-i-get-an-error-screen-instructing-me-to-contact-support-what-should-i-do","status":"publish","type":"docs","link":"https:\/\/sunrail.com\/ht\/help-center\/support\/sunrail-mobile-app\/when-i-open-the-app-i-get-an-error-screen-instructing-me-to-contact-support-what-should-i-do\/","title":{"rendered":"L\u00e8 m louvri aplikasyon an, mwen jwenn yon ekran er\u00e8 ki di m pou m &quot;Kontakte Sip\u00f2&quot;. Kisa m ta dwe f\u00e8?"},"content":{"rendered":"<p><strong>Kont ou a ka bloke.<\/strong><\/p>\n\n\n\n<p>Aplikasyon mobil SunRail la f\u00e8t pou yon s\u00e8l itilizat\u00e8 ak yon s\u00e8l apar\u00e8y, ou pa ka pataje kont ant apar\u00e8y yo. L\u00e8 w louvri aplikasyon an sou plizy\u00e8 apar\u00e8y epi w transfere tik\u00e8 sou yo, sa ap bloke tik\u00e8 anvan yo. Pou w ka jwenn aks\u00e8 ank\u00f2, premye bagay se dezenstale epi enstale aplikasyon an sou apar\u00e8y ou an. Gen k\u00e8k tik\u00e8, yon fwa ou aktive yo, ou pa ka transfere yo sou l\u00f2t apar\u00e8y, oubyen yo ka bloke sou apar\u00e8y kote yo te aktive yo a.<\/p>\n\n\n\n<p>Pou plis asistans, kontakte Sant S\u00e8vis Kliyan an:<\/p>\n\n\n\n<p><strong>Telef\u00f2n:<\/strong> <a href=\"tel:8557245411\">1-855-RAIL-411<\/a> (<a href=\"tel:8557245411\">1-855-724-5411<\/a>)<br><strong>Or\u00e8 ouv\u00e8ti: <\/strong>Lendi \u2013 Vandredi<br>5:30 am \u2013 9:30 pm<\/p>","protected":false},"excerpt":{"rendered":"<p>Kont ou a ka bloke. Aplikasyon mobil SunRail la f\u00e8t pou yon s\u00e8l itilizat\u00e8 ak yon s\u00e8l apar\u00e8y, ou pa ka pataje kont ant apar\u00e8y yo. Si ou louvri aplikasyon an sou plizy\u00e8 apar\u00e8y epi ou transfere tik\u00e8 sou yo, sa ap bloke kont anvan yo. Pou ou ka jwenn aks\u00e8 ank\u00f2, premye bagay ou dwe f\u00e8 se dezenstale epi enstale aplikasyon an sou apar\u00e8y ou an. Gen k\u00e8k tik\u00e8,...<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[160],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":94,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"sunrayv3","author_nicename":"sunrailv3","author_url":"https:\/\/sunrail.com\/ht\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"SunRail Mobile App","term_url":"https:\/\/sunrail.com\/ht\/support-category\/sunrail-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>When I open the app, I get an error screen instructing me to \u201cContact Support\u201d. What should I do? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sunrail.com\/ht\/help-center\/support\/sunrail-mobile-app\/when-i-open-the-app-i-get-an-error-screen-instructing-me-to-contact-support-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"ht_HT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When I open the app, I get an error screen instructing me to \u201cContact Support\u201d. What should I do? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Your account may be locked. The SunRail mobile app is designed for one user and one device, accounts cannot be shared between devices. Opening the app on multiple devices and transferring tickets to them will cause previous ones to become locked. To regain access, first, uninstall and reinstall the app on your device. 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