{"id":18709,"date":"2025-04-23T18:01:04","date_gmt":"2025-04-23T22:01:04","guid":{"rendered":"http:\/\/sunrailv3"},"modified":"2025-04-23T18:01:04","modified_gmt":"2025-04-23T22:01:04","password":"","slug":"i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through","status":"publish","type":"docs","link":"https:\/\/sunrail.com\/ht\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","title":{"rendered":"Mwen pa t resevwa yon im\u00e8l konfimasyon l\u00e8 m te achte tik\u00e8 yo. \u00c8ske k\u00f2mand mwen an te byen pase?"},"content":{"rendered":"<p>Tcheke dosye im\u00e8l tenten\/spam ou an premye. Im\u00e8l konfimasyon an ka rive la. Ou ta dwe kapab w\u00e8 acha ou anba onglet &quot;Kat Transp\u00f2&quot; nan aplikasyon mobil SunRail la (asire w ou eseye bouton rafrechisman anl\u00e8 adwat ekran &quot;Kat Transp\u00f2 mwen yo&quot;) oubyen sou ent\u00e8n\u00e8t nan <a href=\"https:\/\/accounts.sunrail.com\" target=\"_blank\" rel=\"noreferrer noopener\">Kavalye Web<\/a>Si tik\u00e8 yo pa par\u00e8t anba &quot;Kat Transp\u00f2 mwen yo&quot;, ou ka tcheke &quot;Istwa K\u00f2mand&quot; ou a sou <a href=\"https:\/\/accounts.sunrail.com\" target=\"_blank\" rel=\"noreferrer noopener\">Kavalye Web<\/a>, pou konfime ke acha tik\u00e8 a te byen f\u00e8t.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Tcheke dosye im\u00e8l tenten\/spam ou an premye. Im\u00e8l konfimasyon an ka rive la. Ou ta dwe kapab w\u00e8 acha ou anba onglet &quot;Kat Transp\u00f2&quot; nan aplikasyon mobil SunRail la (asire w ou eseye bouton rafrechisman anl\u00e8 adwat ekran &quot;Kat Transp\u00f2 mwen yo&quot;) oubyen sou ent\u00e8n\u00e8t nan Rider Web. Si...<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[161],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":81,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"sunrayv3","author_nicename":"sunrailv3","author_url":"https:\/\/sunrail.com\/ht\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Payments in the Mobile App","term_url":"https:\/\/sunrail.com\/ht\/support-category\/payments-in-the-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sunrail.com\/ht\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\" \/>\n<meta property=\"og:locale\" content=\"ht_HT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Check your junk\/spam email folder first. The confirmation email may have ended up there. You should be able to see your purchase under \u201cTransit Cards\u201d tab in the SunRail mobile app (make sure to try the refresh button in the top right of the \u201cMy Transit Cards\u201d screen) or online at Rider Web. If the&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sunrail.com\/ht\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\" \/>\n<meta property=\"og:site_name\" content=\"SunRail\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RideSunRail\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ridesunrail\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\",\"url\":\"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\",\"name\":\"I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail\",\"isPartOf\":{\"@id\":\"https:\/\/sunrail.com\/#website\"},\"datePublished\":\"2025-04-23T22:01:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/#breadcrumb\"},\"inLanguage\":\"ht-HT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sunrail.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/sunrail.com\/help-center\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I did not receive a confirmation email when I purchased tickets. Did my order go through?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sunrail.com\/#website\",\"url\":\"https:\/\/sunrail.com\/\",\"name\":\"SunRail\",\"description\":\"Connecting Communities\",\"publisher\":{\"@id\":\"https:\/\/sunrail.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sunrail.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ht-HT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sunrail.com\/#organization\",\"name\":\"SunRail\",\"url\":\"https:\/\/sunrail.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ht-HT\",\"@id\":\"https:\/\/sunrail.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg\",\"contentUrl\":\"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg\",\"width\":289,\"height\":250,\"caption\":\"SunRail\"},\"image\":{\"@id\":\"https:\/\/sunrail.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/RideSunRail\",\"https:\/\/x.com\/ridesunrail\",\"https:\/\/instagram.com\/ridesunrail\/\",\"https:\/\/www.youtube.com\/user\/ridesunrail\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mwen pa t resevwa yon im\u00e8l konfimasyon l\u00e8 m te achte tik\u00e8 yo. \u00c8ske k\u00f2mand mwen an te byen pase? - SunRail","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sunrail.com\/ht\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","og_locale":"ht_HT","og_type":"article","og_title":"I did not receive a confirmation email when I purchased tickets. Did my order go through? - SunRail","og_description":"Check your junk\/spam email folder first. The confirmation email may have ended up there. You should be able to see your purchase under \u201cTransit Cards\u201d tab in the SunRail mobile app (make sure to try the refresh button in the top right of the \u201cMy Transit Cards\u201d screen) or online at Rider Web. If the&hellip;","og_url":"https:\/\/sunrail.com\/ht\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","og_site_name":"SunRail","article_publisher":"https:\/\/www.facebook.com\/RideSunRail","twitter_card":"summary_large_image","twitter_site":"@ridesunrail","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","url":"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/","name":"Mwen pa t resevwa yon im\u00e8l konfimasyon l\u00e8 m te achte tik\u00e8 yo. \u00c8ske k\u00f2mand mwen an te byen pase? - SunRail","isPartOf":{"@id":"https:\/\/sunrail.com\/#website"},"datePublished":"2025-04-23T22:01:04+00:00","breadcrumb":{"@id":"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/#breadcrumb"},"inLanguage":"ht-HT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sunrail.com\/help-center\/support\/payments-in-the-mobile-app\/i-did-not-receive-a-confirmation-email-when-i-purchased-tickets-did-my-order-go-through\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sunrail.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/sunrail.com\/help-center\/support\/"},{"@type":"ListItem","position":3,"name":"I did not receive a confirmation email when I purchased tickets. Did my order go through?"}]},{"@type":"WebSite","@id":"https:\/\/sunrail.com\/#website","url":"https:\/\/sunrail.com\/","name":"SunRail","description":"Konekte Kominote yo","publisher":{"@id":"https:\/\/sunrail.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sunrail.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ht-HT"},{"@type":"Organization","@id":"https:\/\/sunrail.com\/#organization","name":"SunRail","url":"https:\/\/sunrail.com\/","logo":{"@type":"ImageObject","inLanguage":"ht-HT","@id":"https:\/\/sunrail.com\/#\/schema\/logo\/image\/","url":"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg","contentUrl":"https:\/\/sunrail.com\/wp-content\/uploads\/2015\/08\/sunrail-logo.jpg","width":289,"height":250,"caption":"SunRail"},"image":{"@id":"https:\/\/sunrail.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RideSunRail","https:\/\/x.com\/ridesunrail","https:\/\/instagram.com\/ridesunrail\/","https:\/\/www.youtube.com\/user\/ridesunrail"]}]}},"_links":{"self":[{"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/docs\/18709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/comments?post=18709"}],"version-history":[{"count":0,"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/docs\/18709\/revisions"}],"wp:attachment":[{"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/media?parent=18709"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/doc_category?post=18709"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sunrail.com\/ht\/wp-json\/wp\/v2\/doc_tag?post=18709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}