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Technical Complications

You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.

If you have any questions, please call Customer Service at 1-855-724-5411.

Customer Service

What does hotlisted mean?

Hotlisting is the temporary deactivation of a SunCard. The Florida Department of Transportation monitors SunCard usage. Hotlisting may be the result of not tapping on and off, an outstanding negative... read more →