The best way to alleviate any issues with your SunCard is to call Customer Service at 855-RAIL-411(724-5411).
A SunCard may go into a negative balance if the card is not tapped on before boarding and tapped off after exiting the train or when traveling outside the counties... read more →
SunCards may be temporarily deactivated for not tapping on and off each time you ride or for a negative balance. Remember to always tap on and off consistently for each... read more →