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If you ordered your SunCard through the website and mobile app, you will initially receive an order confirmation email. You should receive your NEW SunCard in the mail in 5-7 business days via U.S. Mail. If it has been more than 7 business days and you have not received your card, please contact SunRail Customer Service Representative at:
• Online: www.sunrail.com/about/customer-service
• Email: at firstname.lastname@example.org
• Toll-Free: 855-724-5411
If your travel plans require a card in hand, you can buy one at any ticket vending machine at SunRail’s sixteen train stations.
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