Skip To Main Content

Technical Complications

You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.

If you have any questions, please call Customer Service at 1-855-724-5411.

Customer Service

Oct 05

SunRail to Suspend Service Beginning Thursday Afternoon

Orlando – Due to Hurricane Matthew, the Florida Department of Transportation is suspending SunRail commuter rail service Thursday afternoon.

The last southbound train (P317) departs DeBary at 12:00 p.m., and the last northbound train (P318) departs Sand Lake at 1:15 p.m. This will allow staff time to prepare for the impending storm.

Hurricane preparations include:

– securing gates at over 130 grade crossings, including removal of longer gates

– demobilizing, inspecting and storing train sets

– securing equipment

After the storm and when conditions stabilize, a complete inspection of the corridor is necessary to assess the storm’s impact and to prepare the corridor to reinstate rail service.

Unfortunately, due to the uncertainty of the storm, we will be unable to operate normal service on Friday, October 7, 2016 or special event service for Saturday, October 8, 2016. We will continue to work with our partners to identify the next opportunity to offer SunRail service on Saturday.

SunRail anticipates resuming its normal operations Monday, October 10, 2016 with 36 regularly scheduled train trips per day.

Click here to download the official press release