If you transition an account from a legacy yellow SunCard with a locked SunCard associated to that account, your new account will be locked.
To resolve this issue before the account can be used, you must contact SunRail Customer Service at:
Teléfono: 1-855-RAIL-411 (1-855-724-5411)
Business hours: Monday – Friday
05:30 am – 9:30 pm