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Technical Complications

You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.

If you have any questions, please call Customer Service at 1-855-724-5411.

Customer Service

Reloadable SunCard

Get On Board With SunCard

Reloadable SunCards are the better way to go for frequent riders. SunCards have a one-time cost of $5 and can carry both a pass as well as hold Prepaid Value.

All SunCard orders through the website and mobile app are fulfilled Monday – Friday (excluding holidays) at our local Operations Center in Sanford. Please allow 7 business days from the date of your order to receive your SunCard by first-class mail.

If you need your SunCard sooner, you can purchase one at any SunRail station ticket vending machine. Please be aware SunCards purchased at a ticket vending machine must be registered with SunRail to qualify for balance protection should the card be lost, stolen, or damaged. Without balance protection, fares cannot be claimed, recovered, or transferred to a replacement SunCard. Click here to register.

suncard2

SunCards ordered through the website and mobile app are fulfilled at SunRail’s operations center and sent via US mail. Please allow up to 7 business days to receive your new card.

How Much
Can You Save
Riding SunRail?

*Required Field

Driving a Vehicle

Riding SunRail

ONE CARD, TWO EASY WAYS TO USE IT

Passes & Prepaid Value, All On ONE Card.

1. SunCard Passes

SunCard Passes give you the freedom to ride SunRail as many times as you want for 7, 30 or 365 consecutive calendar days.
VIEW SUNCARD PASSES

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2. PREPAID VALUE

Prepaid value is an excellent fare option for the less frequent SunRail passenger who still wants the benefits of a SunCard.
LEARN HOW YOU CAN SAVE

Avoid being placed on the hotlist.

SUNCARD PASS OPTIONS

SunCard Passes give you the freedom to ride SunRail as many times as you want for 7, 30 or 365 consecutive calendar days after you first Tap On. Our Passes provide a significant savings over a daily ticket. The costs vary when traveling between counties, or SunRail “zones”. Click here for a map of the SunRail stations by counties/zones.

SunCard

WEEKLY
  • 1-County/Zone: $17.00
  • 2-County/Zone: $25.00
  • 3-County/Zone: $34.00
  • 4-County/Zone: $42.50

SunCard

MONTHLY
  • 1-County/Zone: $56.00
  • 2-County/Zone: $84.00
  • 3-County/Zone: $112.00
  • 4-County/Zone: $140.00

SunCard

ANNUAL
  • 1-County/Zone: $560.00
  • 2-County/Zone: $840.00
  • 3-County/Zone: $1,120.00
  • 4-County/Zone: $1,400.00

Reduced Fares

Seniors 65 and over, youth between the ages of 7-18, qualify for a 50% discount off of their fare. Persons with disabilities, regardless of age are eligible for a 50% discounted fare.

Upon request by a SunRail Fare Inspector, seniors and youth must show proof of age such as a drivers’ license, passport, Medicare card, Student ID or State ID card upon request by the onboard conductor. A LYNX or Votran Youth ID may also be used.

Additionally, children age 6 and under ride for free with a paying adult (limit 3 per adult).

 

PREPAID VALUE OPTION

Prepaid value allows you to place up to $270 onto your SunCard to pay one-way fares. Similiar to a debit card, your fare is deducted based on the distance traveled each time you board the train.

Passengers who use prepaid value receive a 10% bonus each time funds are loaded onto their SunCard. As well, additional discounts apply for seniors, individuals with disabilities, and youth between the ages of 7-18.

PREPAID VALUE EXAMPLES

Prepaid Value Purchase 10% Bonus Value Stored Value
$10.00 + $1.00 = $11.00
$25.00 + $2.50 = $27.50
$50.00 + $5.00 = $55.00
$100.00 + $10.00 = $110.00

What's the Best Choice For Riding SunRail?*

Trip Details

How Often Do You Ride SunRail?

Your Best Value

One-Way
Ticket

one-way each$0.00

one-way total $0.00

Purchase
Your Best Value

Round-Trip
Ticket

round-trip each$0.00

round-trip total$0.00

Purchase
Your Best Value

SunCard
Prepaid Value**

required value$0.00

added bonus value$0.00

Purchase
Your Best Value

SunCard
Weekly Pass

weekly cost$0.00

total savings*$0.00

Purchase
Your Best Value

SunCard
Monthly Pass

monthly cost$0.00

total savings*$0.00

Purchase
Your Best Value

SunCard
Annual Pass

annual cost$0.00

total savings*$0.00

Purchase

*Savings are based on the total cost of the Pass to the total cost of a one-way ticket.
**Prepaid values are presented for examples only. Customers may have any prepaid value not exceeding $300 on their SunCards.

Using Your SunCard

Boarding

Before boarding the train, scan your SunCard by tapping it at one of the multiple Ticket Validators on each station platform.

Arrival

Upon getting off the train, be sure to scan your SunCard again by tapping it at a Ticket Validator at your arriving station. This will ensure you are charged the proper fare amount.

Manage

SunCard holders may check their balance and reload their SunCards at any of the Ticket Vending Machines or online 24/7 at account.SunRail.com.

SunCard 101 Videos

For employers who want to offer Commuter Tax Benefits for employees commuting 2 or more days per week on SunRail, as allowed by section 132(f) of the Internal Revenue Code, visit our SunRail For Business page.