Accessibility
Persons with Disability
SunRail trains adhere to the Americans with Disabilities Act (ADA) standards, ensuring accessibility for passengers with disabilities by providing features such as accessible boarding, designated spaces for mobility devices, and other accommodations to facilitate a barrier-free travel experience.
Designed for All
The Florida Department of Transportation (FDOT), as the operator of SunRail commuter train service, is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit program or activities, based on their disability.
FDOT and SunRail adhere to equal opportunity and strive to provide access for all persons with disabilities, in accordance with the ADA. In general, the amenities on board the trains and at the stations are standardized.
Station Accessibility
All SunRail stations are designed to adhere to standardized ADA requirements, and include features, such as:
- Accessible Walkways – All SunRail station walkways, ramps, sidewalks, and platforms are ADA accessible.
- Handrails – Existing walkway platform ramps are equipped with regulation height handrails.
- Mini-high Platforms – Mini-high platform ramps that vertically align with train doors.
- Proper Ingress/Egress – 14′ wide by 300′ long platforms for proper ingress/egress for accessibility.
- Ticket Vending Machines (TVMs) – TVMs features and instructions are labeled with embossed braille lettering and headphone jacks that provide access to assistive listening instructions.
- Passenger Assist Telephones/Emergency Call Boxes – Passenger Assist Telephones (PATs) and Emergency Call Boxes (ECBs) are located on station platforms and are easily accessible to ADA passengers to assist with reaching 911 emergency services and/or SunRail Customer Service.
- Drinking Fountains– Bi-level ADA accessible water fountains are located on all station platforms.
Onboard Accessibility
SunRail is committed to making travel on the system easy and convenient for everyone. Onboard ADA features include:
- Conductors – Conductors are trained to assist passengers requiring boarding assistance.
- Car-borne Lifts – Each coach and cab car include two ADA-compliant car-borne lifts.
- Flip-up Seats – SunRail cab cars are equipped with flip-up seats to accommodate passengers in wheelchairs and/or motorized scooters.
- Restrooms– Restrooms inside the trains are equipped with grab bars, mirrors, and sinks with lever-operated faucets.
Accessible Station Parking
The accessible parking spaces at the stations* are clearly designated with ADA-required signage and ground markings, ensuring safe and appropriate parking areas for individuals with disabilities. These spaces are conveniently located near station platforms for easy access.
*Refer to station pages for station parking details.
Designated Bus Drop-off Areas
Both LYNX and Votran buses, which provide connecting bus service to SunRail, are also equipped with onboard wheelchair lifts that are deployed by the bus operator. Most stations have a designated bus boarding area which is located along an angled curb to provide easily identifiable designated boarding areas and allow independent departure/arrival of the buses.**
** Bus drop-off areas are subject to city ordinances and availability.
Service Animals
Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board all SunRail trains at no additional charge.
In accordance with ADA, service animals must be harnessed, leashed, and tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.
All service animals must sit under the passenger’s seat or at his/her feet. Service animals are not allowed to sit in the aisles or seats. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals.
Cause for Removal
Service animals are to be kept under control at all times. SunRail personnel may require you to remove your service animal en route to/from the station premise if:
Uncontrolled Behavior
The animal is out of control and you do not take effective action to control it.
Direct Threat
The animal poses a direct threat to the health or safety of others.
Uncontrolled behavior may include, but not limited to uncontrolled, repetitive barking; jumping on seats/passengers; not housebroken.
Discounted Fares
Persons with disabilities, regardless of age are eligible for a 50% discounted fare.
Ticket Prices
Considering fuel expenses and typical parking fees associated with driving, SunRail one-way and roundtrip tickets present a more cost-effective and convenient alternative for your commute.*
Rider Discounts
- Youth Rider (ages 7-18)** – 50% Discount
- Senior Rider (ages 65+)** – 50% Discount
- Disabled Rider – 50% Discount
- Children 6 and under *** – FREE
| Counties/Zones Traveled | 1 | 2 | 3 | 4 |
| One-Way | $2.00 | $3.00 | $4.00 | $5.00 |
| One-Way (Rider Discount) | $1.00 | $1.50 | $2.00 | $2.50 |
| Round-Trip | $3.75 | $5.50 | $7.50 | $9.50 |
| Round-Trip (Rider Discount) | $1.75 | $2.75 | $3.75 | $4.75 |
| Transfer Upgrade | $0.00 | $1.00 | $2.00 | $3.00 |
*SunRail ticket prices for one-way and round-trip options are non-refundable and remain valid for the day of purchase.
**Upon request by the SunRail conductor or fare inspector, seniors and youth must show proof of age with a government-issued valid ID. Acceptable forms include driver’s license, passport, Medicare card, student ID, State ID, or LYNX/Votran youth ID.
*** Children 6 and under ride free with one paid accompanying adult. Limit 3 children per adult.
ADA Complaint Process
Individuals or organizations that believe they have been subjected to discrimination on the grounds of a disability, may file a written complaint with FDOT. Information on how to file an ADA complaint is briefly summarized below.
Upon request, FDOT will provide appropriate aids and services leading to effective communication for qualified persons with disabilities, so they may participate equally in SunRail services and associated activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of FDOT, should contact Randy E. (Brad) Bradley II, P.E., State ADA Coordinator, at 1-850-414-4295 as soon as possible but no later than one (1) week before the scheduled event.
This Grievance Procedure (PDF) is established in accordance with the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services by or access to activities, programs, or facilities of FDOT.
Formal complaints should be made in writing and contain the alleged discrimination including the name, address, and phone number of the Complainant as well as the location, date, and description of the problem. A complaint can be documented using either FDOT’s ADA Complaint/Grievance Form (PDF) or SunRail’s ADA & Title VI/Nondiscrimination Complaint Form (PDF).
Formal complaints should be submitted by the Complainant and/or designee as soon as possible but no later than 60 calendar days following the alleged discrimination. All complaints should be forwarded to: Mr. Roger Masten, SunRail Title VI/ADA Coordinator at the address listed above or via email to Roger.Masten@dot.state.fl.us. For the hearing or speech impaired, please dial 7-1-1 for the Florida Relay Service.
What happens to my complaint after it’s been submitted?
Within 15 calendar days of receipt of the complaint, the ADA Coordinator and/or designee will contact the Complainant to discuss the alleged violation and possible resolutions. Both formal and informal (verbal/non‐written) complaints received by FDOT and SunRail are documented, logged, and tracked for investigation. Once the investigation is complete, the Complainant is notified of the outcome of the investigation.
How will I be notified of the outcome of my complaint?
FDOT will use its best efforts to respond to ADA complaints in writing within 30 days of receipt of such complaints.
Questions/Concerns
For eneral questions or concerns about FDOT’s policies or accessibility to SunRail, please contact:
Randy E. (Brad) Bradley II, P.E.
FDOT ADA Coordinator
605 Suwannee Street, MS-32
Tallahassee, FL 32399-0450
Phone: 1-850-414-4295 or
7-1-1 (Florida Relay Service)
E-Mail: Brad.Bradley@dot.state.fl.us
Roger Masten
SunRail Title VI/ADA Coordinator
801 SunRail Drive
Sanford, FL 32771
Phone: 1-321-257-7161
E‐Mail:Roger.Masten@dot.state.fl.us