Should I delete the SunRail Alerts app?
Apr 23, 2025
We recommend you keep both apps installed. Rely on the yellow alerts app for service notifications and use the blue mobile app as fare for their trips. SunRail Mobile App…
Continue ReadingHow often does SunRail run?
Apr 23, 2025
SunRail currently runs Monday – Friday only. Our schedule is designed to be consistent with rush hour when traffic on I-4 is at its worst. During morning and evening peak…
Continue ReadingHow far does SunRail travel?
Apr 23, 2025
SunRail currently operates in Volusia, Seminole, Orange, and Oseola Counties in Central Florida. Our northernmost SunRail Station is located in DeLand in Volusia County, and the southernmost SunRail Station is…
Continue ReadingWhat time should I arrive at the station?
Apr 23, 2025
SunRail recommends arriving at least 20 minutes before the scheduled departure time. Trains do not have the flexibility to wait on latecomers. SunRail advises passengers to be properly ticketed, tapped…
Continue ReadingHow often does SunRail provide service for special events?
Apr 23, 2025
Service for special events is only available when requested by local government sponsors or other groups that can provide service to the public. SunRail is not available for private charter.…
Continue ReadingHow can I get a copy of the train schedule?
Apr 23, 2025
You can find a convenient printed version of our train schedule onboard all trains, as well as a printable version below Train Schedule (PDF)
Continue ReadingHow does the train schedule work?
Apr 23, 2025
The train schedule is divided into three sections: Morning Evening peak service Midday Evening service Morning & Evening Peak Service Most morning and evening peak service trains run every 30…
Continue ReadingWhat if I lose an item?
Apr 23, 2025
If you lose an item on board SunRail or at a Station platform, please contact our Customer Service Center to register your item into the SunRail Lost and Found log.…
Continue ReadingHow do I report a problem with the Wi-Fi on the train?
Apr 23, 2025
If you experience trouble with the Wi-Fi on the train, please contact the Customer Service center at 1-855-RAIL-411 (1-855-724-5411). You will need to provide: Current time Direction you are traveling…
Continue ReadingWhat is a service disruption bus bridge and how does it work?
Apr 23, 2025
A service disruption bus bridge is a temporary system of shuttle buses that is put in place when SunRail is unable to proceed with normal operations. These buses provide a…
Continue ReadingWhat qualifies as a service animal?
Apr 23, 2025
Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board SunRail at no additional charge. In accordance with…
Continue ReadingCan I bring my pet on the train?
Apr 23, 2025
Pets are allowed on board SunRail, but they must be kept in an enclosed container/carrier, with the exception of service animals (details on what qualifies as a service animal). Also,…
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