What “funds” on my inactive SunCard are eligible for a refund?
Apr 23, 2025
The following may be eligible for a refund: The balance of stored value on a SunCard will be reduced by the amount of the sales bonus received at the time…
Continue ReadingCan I get a refund for my SunCard?
Apr 23, 2025
No. The cost for a SunCard is not refundable. If a TVM fails, please call the SunRail Customer Service Center. SunRail will investigate your inquiry and if a TVM failure…
Continue ReadingCan I get a refund on my unused ticket?
Apr 23, 2025
No. Due to fare policy regulations, we are unable to provide refunds for tickets.
Continue ReadingI purchased the wrong ticket? Can I get a refund?
Apr 23, 2025
Most of SunRail's products are non-refundable, however, SunRail does offer refunds on unused stored value and non-promotional values. To obtain a refund, contact the Customer Service Center at Phone: 1-855-RAIL-411…
Continue ReadingHow long will it take to receive my refund?
Apr 23, 2025
Please allow up to 2 to 4 weeks for refunds to be processed.
Continue ReadingI will not be using my SunCard anymore. Can I get a refund of my balance/tickets?
Apr 23, 2025
Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused stored value. To obtain a refund, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday –…
Continue ReadingCan I request a refund on a SunCard that belongs to a friend or family member?
Apr 23, 2025
Florida Department of Transportation (FDOT) has a verification process used by the Customer Service Center to determine whether the caller is the owner of the SunCard. Customers must be able…
Continue ReadingWhat if I have a locked yellow SunCard associated to my previous account?
Apr 23, 2025
If you transition an account from a legacy yellow SunCard with a locked SunCard associated to that account, your new account will be locked. To resolve this issue before the…
Continue ReadingHow do I recover balances and fare products from my previous Yellow SunCard?
Apr 23, 2025
Follow these simple steps: Visit Rider Web Login using your username and passwordIf you do not have an account, you must create one by selecting ‘Create Account’. Select ‘My Account’…
Continue ReadingI have questions about my SunRail account or purchasing fare to ride SunRail.
Apr 23, 2025
You can view SunRail’s mobile ticketing and account FAQs from within the new SunRail mobile app or online. Mobile App FAQs Follow the instructions below to access frequently asked questions…
Continue ReadingI started the SunRail Alerts app, but it is stating that “no data service available,” even though I do have service/Wi-Fi. How do I proceed?
Apr 23, 2025
The app started at a moment when data was not available. To proceed, please quit, close the app and restart.
Continue ReadingI have an iPhone and when using the trip planner on SunRail Alerts app, I clicked on a time and nothing happened. How can I proceed?
Apr 23, 2025
Search for the “Done” button in the upper-right of the Depart/Arrive selector. The time selection list on iPhone has a “Done” button which must be utilized.
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