Account Information
How do I set up my SunRail account?
Last Updated: April 24, 2025There are two ways to create a SunRail account: Option A: Through the Mobile App The login information created can then be used to access your account at Rider Web. Option B: Through Rider Web (Online Account Portal) The login information created at that time can then be used to access your account through the...
Will I have to create an account to purchase a ticket via the mobile app or Rider Web?
Last Updated: April 24, 2025Yes. Download the SunRail Mobile App and then create an account to make a purchase. You can also manage your account and view your purchase history by logging into Rider Web using your email and password.
How do I change the name or email address associated with my account?
Last Updated: April 23, 2025Follow these simple steps: Need further assistance? For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Can I use the same email for multiple SunRail user accounts?
Last Updated: April 23, 2025No – The email associated with your SunRail account is a unique identifier and can only be used with one SunRail account. Multiple cards can be associated with one SunRail account.
Do I have to use my real name when I create my account?
Last Updated: April 23, 2025Yes – You can enter any name or nickname into the name field when creating your account. However, when you associate a credit card with your account, you will be prompted to enter your real name. This information must match the name associated with the credit card for verification purposes.
How do I reset my password?
Last Updated: April 23, 2025Follow these simple steps: You will be sent an email to reset your password. Please make sure to check your Spam, Junk, and Promotions folders for the auto-generated email as it may be flagged and sorted automatically by Gmail and other email providers.
¿Qué es el programa de inactividad/eliminación de SunRail?
Last Updated: April 23, 2025It is a Florida Department of Transportation (FDOT) policy requiring SunRail to review and update SunRail account records periodically. Florida statute section 338.231(3)(c) requires SunRail to report and transfer the funds in this account to the Florida Department of Financial Services, Division of Unclaimed Property if there has been no activity for at least three...
I have questions about my SunRail account or purchasing fare to ride SunRail.
Last Updated: April 24, 2025You can view SunRail’s mobile ticketing and account FAQs from within the new SunRail mobile app or online. Mobile App FAQs Follow the instructions below to access frequently asked questions about SunRail fare or your SunRail accounts from within the SunRail Mobile App. *If you have not setup an account, you may click the “SKIP...