Service Delays
Can I still use my existing SunRail Alerts Mobile App?
Last Updated: December 3, 2025No. SunRail no longer supports the app. To continue receiving service alerts, please update to the latest version of the SunRail Mobile Ticketing App.
I’m receiving two notifications for each service alert. What should I do?
Last Updated: December 3, 2025Uninstall the yellow SunRail Alerts app. Keep the blue SunRail Mobile Ticketing app. While the yellow SunRail Alerts app may receive alerts, it has been retired and is no longer supported. For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
How will I know if the train is delayed?
Last Updated: August 23, 2025SunRail deploys train delay messaging through several methods: Station Platforms If trains are delayed, you will hear announcements on SunRail platforms at each SunRail Station affected by the delay. SunRail.com You may view current train information on SunRail.com by clicking the Train Status button in the main navigation or click the button below. SunRail Mobile...
How do I get alerts about train delays?
Last Updated: August 23, 2025SunRail offers two methods to receive alerts when service delays occur.
I have the SunRail mobile app, but I’m not receiving service alerts. What should I do?
Last Updated: August 24, 2025In the rare instance where you do not receive a service alerts (notifications) from the SunRail Mobile Ticketing app, please follow these troubleshooting steps: For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Should I delete the yellow SunRail Alerts app?
Last Updated: December 3, 2025Yes, after you have updated the SunRail Mobile Ticketing App, you should uninstall the SunRail Alerts App. The SunRail Alerts App has been retired and SunRail no longer support the app. To continue receiving service alerts, please update to the latest version of the SunRail Mobile Ticketing App. For further assistance, contact the Customer Service Center:...