TVMS & SunCards
What are Ticket Vending Machines (TVMs)?
Last Updated: April 24, 2025TVMs dispense SunRail fare and provide a way for customers to manage their SunCards. Purchasing FareCustomers can purchase both SunCards and physical SunRail tickets from any SunRail TVM using cash, credit cards, and debit cards – shown in image below. Managing SunCardsCustomers can add value and manage their SunCards at any SunRail TVM using cash,...
Where can I buy a SunCard or ticket?
Last Updated: April 24, 2025You can purchase a SunCard from the TVM, located at each station, using cash or all major credit cards located in each station. See image below. It is important to register your SunCard at Rider Web for balance protection should the card be lost or stolen. If you are interested, please ask your employer about...
What is a SunCard?
Last Updated: April 24, 2025A SunCard is a plastic, credit card-sized fare media that holds one or both of the following for SunRail travel purposes: You can also use your SunCard to transfer to a LYNX or Votran feeder bus when you are connecting from the train to the bus. Simply show the bus operator your SunCard and receive...
How do I use my SunCard?
Last Updated: April 24, 2025To tap your card, follow these simple instructions: Riders who receive a Red X are advised to take one of the following actions:
Can a SunCard be used on other transit systems?
Last Updated: April 23, 2025Currently, No. Future compatibility may become available.
I purchased a SunCard at a TVM. How do I register it online?
Last Updated: April 23, 2025If you already have a SunRail account, simply log into your account at Rider Web and register your new card for balance protection. You can register as many cards as you would like to with a single SunRail login, so all of the cards for your business or family can be managed in a single...
What is a SunCard number?
Last Updated: April 24, 2025A SunCard Number is the 17-digit number printed on the back of your SunCard.
What do I do if I lose or damage my SunCard?
Last Updated: April 23, 2025To be able to replace your SunCard, your card must be registered in our SunRail account management system to qualify for balance protection. You can purchase a replacement SunCard at any ticket vending machine located at all SunRail Stations. Once you have received the new SunCard, please contact our Customer Service Center by calling 1-855-RAIL-411...
Why do customers have to “tap on and tap off” the system?
Last Updated: April 23, 2025Fares on SunRail are based on the distance traveled. When using a paper ticket or SunCard, SunRail uses a “tap on, tap off” system to calculate the exact fare for your trip. Mobile app customers do not need to tap on and tap off.
What happens if I do not “tap on” or “tap off” with my SunCard?
Last Updated: April 23, 2025Why Tapping is Necessary Tapping on and tapping off is a very important part of the SunRail fare system. It allows for charging the correct amount for fares while monitoring passenger volumes. FDOT monitors SunCard activity to ensure SunRail passengers have valid fare. Our Fare Policy requires that all passengers tap on before boarding the...
What is balance protection?
Last Updated: April 23, 2025Balance protection helps to protect a SunCard in the event that it is lost, damaged or stolen. How do I enroll? Benefits What do I do if my SunCard is lost/stolen/damage? Simply Contact Customer Service at 1-855-RAIL-411 (1-855-724-5411). If you have a pass product loaded onto your lost/stolen/damaged SunCard, you need to purchase a replacement card...
How do I recover balances and fare products from my previous Yellow SunCard?
Last Updated: April 24, 2025Follow these simple steps: The transit value is available for immediate use and the pass products will be initially applied to your virtual card available inside the Mobile Ticket App. Transfer to New SunCard To transfer to a new SunCard, see the support article titled:How do I transfer a pass product from my Mobile Ticket...
What if I have a locked yellow SunCard associated to my previous account?
Last Updated: April 23, 2025If you transition an account from a legacy yellow SunCard with a locked SunCard associated to that account, your new account will be locked. To resolve this issue before the account can be used, you must contact SunRail Customer Service at: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
How do I transfer a pass product from my Mobile app to a SunCard, or from one (1) SunCard to another SunCard?
Last Updated: April 23, 2025Follow these simple steps:
Transfer Your Registered or Unregistered SunCard Value (Recover Your Account)
Last Updated: April 24, 2025Below are instructions that will guide you through the the simple process of transferring (recovering) balances and pass products from your Yellow SunCard(s) to your new account today. Before You Begin Access the NEW Online Portal IMPORTANT: Sign up / Create a NEW account Transferring Your SunRail Value 1. Login to the account manager with...